The United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. More than half the population of Afghanistan – a record 22.8 million people – will face acute food insecurity in 2022. The combined effects of drought, conflict, COVID-19, and the economic crisis, have severely affected lives, World Food Programme livelihoods, and people’s access to food. The team of 600 staff, 550 of which are Afghan nationals are working tireless to bring emergency food and nutrition assistance to the millions of people suffering across the country. The assistance provided by WFP includes emergency food assistance, school meals, nutrition programmes and important self-reliance and resilience programmes. The packet of support can include food, cash, or vouchers. In conflict situations, we bring relief to exhausted populations and use food assistance to build pathways to peace and stability – work for which WFP was awarded the Nobel Peace Prize in 2020. in addition.

Job Summary

• Recruiter: World Food Programme (WFP)
• Degree: Completion of secondary education
• Vacancies Number: 1
• Province: Kabul
• Gender: Both
• Experience:⁦ 5 years
• Deadline: ⁦2026-10-27

Key responsibilities of IT Operations Assistant (G5):

• IT User Support: Deliver first- and second-line IT assistance to WFP staff and guarantee timely resolution of technical issues and service requests.
• Hardware & Software Maintenance: Set up, configure, maintain, and resolve issues for desktop/laptop computers, mobile devices, hardware peripherals, and standard software packages.
• Network & Telecom Support: Assist with network infrastructure, Wi-Fi connectivity, telecommunications services, and execute scheduled preventive maintenance.
• Access Management: Help with user account administration, identity management, and periodic access authorization reviews.
• Beneficiary Platform Support: Supply technical assistance for SCOPE and related beneficiary management systems.
• ICT Asset Tracking: Keep accurate records of the ICT asset lifecycle, covering deployment, internal transfers, inventory audits, and asset disposal.
• Cybersecurity Operations: Support endpoint remediation, cybersecurity compliance, incident reporting, and security awareness efforts.
• Training & Documentation: Conduct user training sessions, maintain technical guides, and liaise with external vendors and technical teams.

Job Requirment

• Minimum Education: Completion of secondary education (High School Diploma).
• Desirable Education: Post-secondary diploma or studies in Information Technology, Computer Science, Telecommunications, or a related field.
• Minimum Experience: At least five (5) years of relevant experience in ICT operations, service desk support, telecommunications, network administration, or a related field.
• Desirable Experience: Direct experience working with Microsoft Windows, Microsoft 365, and enterprise-level ICT environments.

Knowledge & Skills:

• IT service desk operations and customer support practices; ICT infrastructure and network maintenance.
• Telecommunications operations, identity and access management (IAM), ICT asset tracking, and cybersecurity awareness.
• Strong analytical, communication, teamwork, and problem-solving skills within a multicultural operational environment.

Submission Guideline

Interested and qualified candidates should copy and paste the official application link into their web browser to apply online:

• Application Link: https://wd3.myworkdaysite.com/en-GB/recruiting/wfp/job_openings/job/Kabul-AfghanistanThe-Islamic-Re/IT-Operations-Assistant--G5-_JR127551

Country

Afghanistan

City

Kabul

Submission Email

wfp.afg@wfp.org

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