ATOMA Telecom is a leading mobile operator in Afghanistan. We deliver innovative and reliable telecom services to empower individuals and businesses. Our mission is to bridge the digital divide and drive Afghanistan’s connectivity forward. With a focus on quality and growth, we are expanding our 4G network across the country. With our experienced team, we’re building a modern digital ecosystem. At ATOMA, we value talent, innovation, and progress. Join us in shaping the future of telecommunications in Afghanistan.

Job Summary

• Recruiter: ATOMA
• Degree: High School Degree
• Vacancies Number: 1
• Province: Kabul
• Gender: Male
• Experience:⁦ 1+ years
• Deadline: ⁦13 Sep, 2026⁩

The Representative- ATOMA Store (Kabul, Kot-e-Sangi) will have responsibilities that include:

Key Duties:

1. Promote and sell ATOMA products and services to customers.
2. Respond to customer inquiries and provide appropriate services based on their needs.
3. Register customers for Newline/ATOMA Pay services.
4. Process customer re-registration requests.
5. Perform SIM replacement and SIM Swap services.
6. Activate or deactivate Value-Added Services (VAS) according to customer requests.
7. Educate customers about ATOMA products and services.
8. Receive, process, and follow up on customer complaints through the TT system.
9. Conduct customer ownership and security verification using customer information available through TT and Webcare.
10. Process SIM Swaps with the required declaration after completing the necessary security verification.
11. Process customer contract changes and related requests.
12. Register and onboard new ATOMA Pay customers.
13. Provide customers with guidance and information regarding ATOMA Pay services.
14. Process ATOMA Pay cash-in and cash-out transactions.
15. Achieve and perform other KPIs and duties related to ATOMA Pay as assigned.
16. Perform receptionist duties, including welcoming customers, receiving visitors, and directing them to the appropriate service or department.

Job Requirment

Education:

Completion of Grade 12 is required. A Bachelor’s degree will be considered an advantage.

Professional Experience:

1–2 years of relevant experience in customer service, customer care, or sales is preferred.

Training & Knowledge:

• Basic to intermediate training in telecommunications.
• Customer service and customer care training.
• Strong knowledge of company products and services.
• Familiarity with Microsoft Word and Excel.
• Good understanding of GSM technology and related services.

Skills & Competencies:

• Strong teamwork and collaboration skills.
• Customer-oriented approach with the ability to understand and respond to customer needs.
• Good negotiation and interpersonal skills.
• Excellent communication and analytical abilities.
• Ability to work effectively with people from different backgrounds and handle various situations with professionalism, tact, sound judgment, and composure.
• Ability to maintain strict confidentiality regarding subscriber and customer information.
• Self-motivated with the ability to take initiative and work independently when required.
• Fluency in both local languages, Pashto and Dari, with a good command of English.
• Good understanding of the Afghan market and customer needs.

Submission Guideline

How to Apply:

• Interested Afghan nationals are invited to submit their applications and updated CVs, including three valid references, no later than September 13, 2026.
• Applicants should clearly state the position title and province in the subject line of the email.
• Only applications submitted by candidates who reside in the specified province and meet the required qualifications will be considered.
• Applications submitted after the deadline or those that fail to meet the stated requirements will not be taken into consideration.

Email: hr.administrator@atoma.com.af

Country

Afghanistan

City

Kabul

Submission Email

hr.administrator@atoma.com.af

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