Afghanistan’s most trusted bank since 2004, AIB delivers secure, transparent banking for individuals, businesses, NGOs, and government, aligned with international standards to drive growth, opportunity, and financial inclusion.

Job Summary

• Recruiter: Afghanistan Internatinal Bank (AIB)
• Degree: Bachelor's Degree
• Vacancies Number: 1
• Province: Kunduz
• Gender: Both
• Experience:⁦ 2+ years
• Deadline: ⁦⁦30 Oct, 2026⁩

Key responsibilities of Customer Service Officer (Kunduz Branch):

1. Account Opening & Customer Onboarding: Open and close customer accounts by obtaining proper identification according to branch operating procedures. Provide all relevant forms and signature cards, ensure all criteria are filled out, verify business licenses, input static data into the system, issue customer cards, and manage keys and customer files securely.
2. Transaction Processing & Authorization: Process cash and non-cash transactions including withdrawals, deposits, checks, account-to-account transfers, and currency exchanges. Authorize transactions and account opening data entries up to assigned limits.
3. Daily Reconciliation & EOD Operations: Tally deliverables and cash, verify till denomination and contract reports, check transaction slips, and run End of Day (EOD) processes at the branch or outlet.
4. Excellence in Customer Service: Deliver high-quality service in a courteous, positive, and prompt manner. Address inquiries regarding account balances, transaction details, statements, and fees while maintaining customer satisfaction as the top priority.
5. Advisory Culture & Cross-Selling: Promote an advisory approach during client interactions. Conduct customer interviews to identify financial needs, recommend suitable product solutions, cross-sell bank services, and participate in marketing campaigns to identify business opportunities.
6. Branch Operations & Vault Supervision: Oversee general branch operations including vault custody, ensuring that overall branch delivery policies and record management practices are maintained effectively.
7. Compliance, Security & Confidentiality: Strictly follow all bank policies, procedures, and ethical codes. Guarantee branch security and safeguard customer information confidentiality at all times.
8. Professional Development & Additional Tasks: Stay updated on changes in bank policies, products, and interest rates, attend required training sessions and meetings, and fulfill any other assignments delegated by line management.

Job Requirment

• Education: Bachelor’s degree in Economics, Business Administration, Finance, Islamic Banking, Management, or other closely related fields. Professional certificates in Islamic finance or related knowledge are considered an advantage.
• Work Experience: Minimum of 2 years of professional experience in customer-facing roles, with preference given to prior experience within the banking sector.
• Language Proficiency: Strong communication skills with full fluency in Dari, Pashto, and English.
• Core Competencies: Solid analytical thinking and problem-solving skills, ability to remain calm and handle difficult customer situations, strict adherence to operating procedures, and a strong sense of organizational awareness.
• Personal Attributes: Strong leadership capacity, team management skills, positive mindset, high punctuality, and professional discipline.

Submission Guideline

Interested candidates meeting the criteria above are encouraged to apply directly online using the application link below:

• Apply Link: https://aib.zohorecruit.com/jobs/Careers/584743000008542068/Customer-Service-Officer?source=CareerSite

Diversity & Equal Opportunity Statement:

Afghanistan International Bank is fully committed to maintaining a diverse workforce. Qualified local applicants are strongly encouraged to apply regardless of gender, disability, culture, religious background, or ethnicity.

Country

Afghanistan

City

Qunduz

Submission Email

info@aib.af

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