Afghanistan’s most trusted bank since 2004, AIB delivers secure, transparent banking for individuals, businesses, NGOs, and government, aligned with international standards to drive growth, opportunity, and financial inclusion.

Job Summary

• Recruiter: Afghanistan Internatinal Bank (AIB)
• Degree: Bachelor's Degree
• Vacancies Number: 1
• Province: Herat
• Gender: Both
• Experience:⁦ 2+ years
• Deadline: ⁦⁦⁦⁦13 Nov, 2026⁩

Key responsibilities of Customer Service Officer (Heart Branch):

Key Responsibilities:

1. Account Opening & Customer Onboarding: Open and close customer accounts while obtaining proper identification in strict accordance with branch operating procedures. Provide account opening forms, ensure complete documentation, input accurate static data into the bank system, issue customer cards, and follow business license verification protocols.
2. Transaction Processing & Authorization: Process cash and non cash transactions including withdrawals, deposits, cheque processing, account to account transfers, and currency exchanges. Authorize transactions and account opening entries based on assigned financial limits.
3. End of Day Operations & Record Management: Securely manage all keys, deliverables, and customer files. Tally cash and deliverables at the end of the day, run End of Day (EOD) processes, and maintain a structured customer filing system within the branch.
4. Advisory Customer Service: Provide exceptional, courteous, and prompt service to all clients, maintaining an advisory culture. Respond to inquiries regarding account balances, transaction details, statements, and fee structures.
5. Cross Selling & Business Development: Conduct customer interviews to identify financial needs, recommend suitable banking products, open new accounts, and actively cross sell bank services. Participate in marketing campaigns and support business development opportunities.
6. Branch Operations & Vault Support: Assist in overall branch operations, including custody of the vault, verification of transaction slips, and checking till denomination and till contract reports.
7. Compliance, Security & Confidentiality: Strictly adhere to bank policies, security procedures, and the code of ethics to safeguard customer information and branch security. Attend ongoing training sessions and complete additional tasks assigned by the line manager.

Job Requirment

• Educational Background:
  • Bachelor degree in Economics, Business Administration, Finance, Islamic Banking, Management, or related fields.
  • Essential knowledge and professional certificates in Islamic banking principles.
• Work Experience: Minimum of 2 years of professional customer facing experience (experience within the commercial banking sector is highly preferred).
• Language Proficiency: Fluency in written and spoken Dari, Pashto, and English.
• Skills & Core Competencies:
  • Strong problem solving, analytical thinking, and decision making capabilities.
  • Leadership potential, team management, and organizational knowledge.
  • Strict adherence to operational procedures and banking regulations.
  • Ability to handle difficult situations and resolve complex customer matters professionally.
  • Positive attitude, high punctuality, creativity, and proactive initiative.

Submission Guideline

Interested and eligible candidates can apply online through the official application link.

• Application Link: https://aib.zohorecruit.com/jobs/Careers/584743000008679032/Customer-Service-Officer-Herat-Branch?source=CareerSite

Submission Guidelines:

• AIB is committed to fostering a diverse workforce and strongly encourages all eligible local applicants, irrespective of gender, disability, culture, religious, and ethnic backgrounds, to apply.
• Applicants must ensure all submitted information is accurate and complete before final submission.
• Only shortlisted candidates will be contacted for further testing and interview stages.

Country

Afghanistan

City

Herat

Submission Email

info@aib.af

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