Azizi Bank, Afghanistan’s largest commercial Bank with a pan Afghanistan presence across 32 provinces, is the outcome of the professional & entrepreneurial commitment of its founder Mr. Mirwais Azizi and its top management team, to establish a high quality, customer centric, service driven, modern Bank helping stabilize and develop Afghanistan banking industry. Starting its operations in 2006, the Bank has expanded its reach and penetration to all the corners of the Afghan geography through its extensive of Branch and Branchless banking network.

Job Summary

• Recruiter: Azizi Bank
• Degree: Bachelor degree
• Vacancies Number: 27
• Province: Kabul
• Gender: Male
• Experience:⁦ Fresh Graduate
• Deadline: ⁦⁦⁦⁦⁦2026-10-17

Key responsibilities of Agency Banking Support Staff:

1. POS Operations, Bill Payments & Cash Handling:

• Transaction Execution: Operate assigned POS devices using authorized credentials to process bill payments and Cash-In transactions accurately.
• Document & Amount Verification: Scan barcodes or manually enter bill numbers, verify payable amounts against customer bills, and double-check cash received prior to finalizing payments.
• Cash Management: Safely hold physical cash, count funds accurately, reconcile daily cash against POS records, and execute timely cash handovers per bank procedures.
• Confidentiality & PIN Security: Ensure customers enter their PINs privately on the POS unit; strictly refrain from asking for, recording, or storing customer authentication details.
• Receipt Issuance: Print and hand over transaction receipts to customers while retaining official bank duplicate copies.

2. Transaction Monitoring & Exception Resolution:

• Status Monitoring: Monitor each transaction result and differentiate between completed, explicitly failed, and timed-out/missing responses.
• Error & Reversal Handling: Apply standard reversal procedures for failed payments and flag suspect or timed-out transactions to prevent duplicate charges.
• Discrepancy Reporting: Report duplicate payments, missing confirmations, or cash discrepancies immediately to designated supervisors or the IT/ADC support team.

3. Customer Service & Operational Security:

• Customer Guidance: Professional assistance in explaining bill payment steps, guiding users on digital payment features, and addressing complaints.
• Equipment Maintenance: Safeguard assigned POS hardware and accessories, ensuring devices remain charged, connected, and physically secure.
• Security & Incident Reporting: Immediately report device malfunctions, connectivity errors, suspected tampering, loss, or unauthorized system access.

4. Compliance & Risk Controls:

• Policy Compliance: Adhere strictly to Azizi Bank’s operational guidelines, Anti-Money Laundering (AML), and Know Your Customer (KYC) regulations.
• Fraud Prevention: Maintain zero tolerance for record falsification, credential sharing, or unauthorized transaction adjustments.

Job Requirment

Education:

• Minimum Requirement: High School Graduation (12th Grade Completion).
• Preferred: Higher education, Diploma, or Degree in Business Administration, Banking, Finance, Accounting, or Information Technology (CIT, DIT, BCS).

Work Experience:

• No mandatory prior work experience required (Fresh Graduates are welcome to apply).
• Preferred: Previous experience in banking, agency banking, POS operations, cash handling, bill collection, or customer support is an advantage.

Skills & Technical Knowledge:

• Digital Banking Proficiency: Basic understanding of digital banking tools (ATMs, debit/prepaid cards, mobile wallets, MasterCard services, and POS terminal operation/troubleshooting).
• Numerical Accuracy: Fast, accurate data entry skills and attention to detail when entering bill numbers and transaction amounts.
• Communication & Mobility: Fluent in local languages (Dari and/or Pashto); strong interpersonal skills and willingness to undertake field visits to agent outlets as required.

Submission Guideline

You can apply through below link: 

• Apply here

Country

Afghanistan

City

Kabul

Submission Email

careers@azizibank.af

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