Azizi Bank, Afghanistan’s largest commercial Bank with a pan Afghanistan presence across 32 provinces, is the outcome of the professional & entrepreneurial commitment of its founder Mr. Mirwais Azizi and its top management team, to establish a high quality, customer centric, service driven, modern Bank helping stabilize and develop Afghanistan banking industry. Starting its operations in 2006, the Bank has expanded its reach and penetration to all the corners of the Afghan geography through its extensive of Branch and Branchless banking network.

Job Summary

• Recruiter: Azizi Bank
• Degree: Bachelor degree
• Vacancies Number: 30
• Province: Nangarhar
• Gender: Male
• Experience:⁦ Fresh Graduate
• Deadline: ⁦⁦⁦⁦⁦⁦15 Oct, 2026⁩

Key responsibilities of Agency Baking Support Staff:

1. POS Device Operations, Bill Payments & Cash Handling:

• POS Device & Bill Payment Processing: Operate assigned POS devices using authorized credentials, scan barcodes or enter bill numbers, verify bill details with customers, and execute payments following strict PIN confidentiality rules.
• Receipt Distribution: Issue printed receipts for completed transactions to customers and retain duplicate copies for records.
• Cash-In & Reconciliation: Process Cash-In and bill payments adhering to Bank procedures and transaction limits, count cash accurately, safeguard funds, and perform daily reconciliation of physical cash against POS records.
• Cash Settlement & Escalation: Ensure timely settlement and cash handover, reporting any cash discrepancies, pending/failed transactions, or suspected fraud to designated supervisors.

2. Transaction Monitoring, Exception Handling & Security:

• Transaction Monitoring: Monitor transaction statuses, distinguishing between explicit failures and system timeouts.
• Exception & Reversal Procedures: Execute Bank-approved reversal procedures for explicit failures and mark uncertain or timed-out transactions as suspect per procedures.
• Discrepancy Reporting & Reconciliation Support: Report missing confirmations, duplicate debits, or receipt discrepancies to supervisors and cooperate with Operations, ADC, and IT teams during investigations.
• Device & Operational Security: Maintain POS devices in good working condition, safeguard credentials, prevent unauthorized access, and report any device malfunctions, loss, theft, or suspected tampering immediately.

3. Customer Service, Compliance & Internal Controls:

• Customer Assistance: Professionally explain bill payment procedures, assist with biller identification, confirm details before submission, and address customer complaints promptly.
• Information Confidentiality: Protect customer data and strictly refrain from asking for, recording, or sharing PINs or authentication details.
• Compliance & AML Requirements: Adhere to Bank POS operating procedures, Know Your Customer (KYC), Anti-Money Laundering (AML), and anti-fraud guidelines.
• Internal Controls: Never bypass system controls, share credentials, or falsify records, reporting any misconduct or procedure violations immediately.

Job Requirment

Required Qualifications & Experience:

• Education: Minimum High School Certificate (12th Grade). Additional education/diplomas in Business, Banking, Finance, Accounting, CIT, DIT, or BCS are distinct advantages.
• Experience: Prior work experience in banking, agent banking, POS operations, bill collection, payment services, cash handling, or customer service is preferred.
• Field Work: Willingness to work in the field and visit assigned agent outlets or service locations as required.

Required Knowledge & Technical Competencies:

• Digital Banking Knowledge: Basic knowledge of digital banking services (ATMs, debit/prepaid cards, MasterCard services, mobile wallets) with the ability to guide customers.
• POS Operations: Operating POS devices and performing basic operational troubleshooting.
• Transaction Processing: Clear understanding of successful, declined, failed, and timed-out transaction statuses.
• Operational Skills: High accuracy, attention to detail, procedural discipline, transaction recordkeeping, and basic reporting.

Interpersonal & Behavioral Competencies:

• Communication & Service: Strong customer-handling, communication, teamwork, and complaint-resolution skills.
• Security Awareness: Strict adherence to customer confidentiality, information security, and fraud awareness.
• Language Requirements: Fluency in local languages (Dari and/or Pashto) based on duty station requirements.

Submission Guideline

You can apply through below Apply bottom:

• Apply Now

Country

Afghanistan

City

Nangarhar

Submission Email

careers@azizibank.af

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