ATOMA Telecom is a leading mobile operator in Afghanistan. We deliver innovative and reliable telecom services to empower individuals and businesses. Our mission is to bridge the digital divide and drive Afghanistan’s connectivity forward. With a focus on quality and growth, we are expanding our 4G network across the country. With our experienced team, we’re building a modern digital ecosystem. At ATOMA, we value talent, innovation, and progress. Join us in shaping the future of telecommunications in Afghanistan.

Job Summary

• Recruiter: ATOMA
• Degree: Bachelor's Degree
• Vacancies Number: 1
• Province: Kunduz
• Gender: Male
• Experience:⁦ 5+ years
• Deadline: 25 Oct, 2026⁩

Key responsibilities of Team Leader - ATOMA Store (Kunduz):

• Store Operations & Administrative Management:

  • Supervise store staff, coordinate daily administration/logistics, and ensure full compliance with organizational policies, procedures, and retail standards.
  • Oversee stock levels, inventory control, and system access management (System, TT, Webcare, and operational applications).
  • Maintain healthy, cooperative working relationships with local telecommunication regulatory authorities.

• Customer Care & Service Delivery:

  • Coordinate seamless front-desk services for walk-in clients, efficiently resolving inquiries, escalations, and customer complaints.
  • Oversee core telecom transactions including SIM replacement, prepaid line registration, and account reconnections or disconnections.
  • Drive sales of new and existing service packages through official procedures and cross-selling channels.

• Leadership, Training & Performance Management:

  • Guide, mentor, and train store personnel on complex service issues, operational procedures, and policy guidelines.
  • Set performance targets, conduct regular appraisals, manage administrative leave/grievances, and identify staff development needs to ensure team motivation and business continuity.
• Reporting & Quality Assurance:
  • Compile, verify, and submit accurate daily, weekly, monthly, and quarterly walk-in traffic and operational reports while adhering to established Service Level Agreements (SLAs).

Job Requirment

• Education:
  • Bachelor’s degree in Business Administration (BBA) or a related field.
  • Master’s degree (MBA) is strongly preferred.
• Work Experience:
  • 5 to 8 years of professional experience in customer service centers or retail sales management.
  • Location Preference: Prior work experience within Kunduz province, paired with a deep understanding of local cultural sensitivities, traditions, and community dynamics.
• Professional Certifications & Trainings:
  • Supervisory, team management, and leadership development.
  • Telecom domain training (introductory to intermediate levels).
  • Advanced customer care and service excellence.
• Core Technical Knowledge:
  • Retail store and service center operations within the telecommunications sector.
  • Performance appraisal frameworks, staff development, and performance enhancement.
  • Resource allocation, information management, reporting systems, and stakeholder relations.
• Key Skills & Competencies:
  • Strong analytical capabilities, quick learning adaptability, and ability to excel under operational pressure.
  • Advanced planning, work coordination, and scheduling skills for team management.
  • Exceptional interpersonal, verbal, and written reporting skills.
  • Languages: Full fluency in both national languages (Pashto and Dari), with a strong command of English.

Submission Guideline

Interested and qualified Afghan Nationals are invited to submit their application package via email.

Application Email: careers@atoma.com.af

Submission Instructions:

• Required Documents: Submit an updated CV along with contact details for at least three (3) valid professional references.
• Email Subject Line: You must clearly mention the Position Title, Province (Kunduz), and Reference Number in your email subject line.
• Deadline: Applications must be received by October 25, 2026. Late or incomplete applications will not be considered.
• Shortlisting Notice: Only shortlisted candidates will be contacted for interviews. If you do not receive feedback within 14 days after the closing date, please consider your application unsuccessful.

Country

Afghanistan

City

Qunduz

Submission Email

careers@atoma.com.af

Related Jobs