Ghazanfar Bank, a full-fledged licensed commercial Bank, was licensed by the Central Bank of Afghanistan and commenced its operations in March 2009. The shareholders of the bank belong to one of the leading business groups in Afghanistan. As a leading industrial powerhouse, Ghazanfar Group is involved in various key business sectors as a frontrunner such as import and distribution of Petroleum/Gas and other various important industrial sectors.

Job Summary

• NGO Relationship Manager The NGO Relationship Manager is responsible for developing and maintaining strong relationships with Non-Governmental Organizations (NGOs) within the banking sector. This role involves understanding the unique financial needs of NGOs, providing tailored banking solutions, and ensuring excellent service delivery.
   

The NGOs Relationship Manager will have responsibilities that include:

• Retain top customers of the bank the list of which will be delegated by relevant authorities.
• Build long term effective relationship with NGOs and Organization.
•  Work quickly to address and resolve customer issues.
• Help Promote and maintain a positive company image.
• Identify key staff in client’s organization to cultivate profitable relationships.
• Relationship Manager needs to have high communication skill to understand people’s culture and the way they need to be approached.
• Show his/her availability to preferably work 24 hours and 7 days per week.
•  Deliver best banking service to NGOs having banking relationship with the bank.
• Resolve all complains of NGOs within less time and give them feedback and update them about the complaint addressed and the process.
•  Completing the top customers Re-KYC and other required documents as per the bank policy and procedure.
• Prepare daily, weekly and monthly reports and send the reports to the line manager within the approved format to inform the line manager about the customer’s feedback.
•  Develop plans for new and existing NGOs engagement in order to increase bank’s income.
•  Work with the NGO relationship manager and officers to develop NGO engagement plans and activities and independently develop quarterly plans.
• Collaborate with the NGO relationship manager and officers to maintain good relations with key national and international NGOs; continually growing and developing a wide network of contacts in the NGO sector.
• Keep the NGO relationship database (MIS) updated with new relationships, meetings and developments.
• To scan the NGO sector environment and their plans to identify opportunities for further engagement and income generation.
• Provide expertise and guidance to staff on best ways to engage people from NGOs and organizations.
• Write proposals and pitch opportunities.
•   Manage grow Ghazanfar banks NGO membership scheme.
•  Develop and implement quarterly recruitment and retention plans to secure overall income generation from NGO membership.
• Identify potential new members and build a prospective pipeline.
•  Develop programs and organize regular events for NGOs membered with GB, non-member NGOs.
•  Review NGO membership benefits in coordination with the NGO relationship manager and the membership team.
•  Provide support to the NGO relationship manager and other colleagues when needed.
• Work with the external facing teams across Ghazanfar Bank to help them develop small to medium projects or activities that can win NGOs support; write proposals and pitch relevant NGO sector organizations.
•   Identify areas where Ghazanfar bank could support business in their community engagement programs as part of their broader corporate responsibility and sustainability strategies.
• ldentify topics to use in regular newsletters and briefings and for the organization of regular events/seminars where our voluntary and corporate members can meet, learn and discuss on issues relevant to both sectors.
• Provide and update relevant information on corporate membership pages of the Ghazanfar Bank website.

Job Requirment

1. Customer Focus Ability
2. · Strong Communication and Interpersonal Skills and ability to build and maintain relationship  
3. · Negotiation Skills
4. · Sales closure Ability
5. · Project Management Skills
6. · Problem Solving and Decisiveness Skills
7. Soft Spoken Ability
8. · Intuitive to Customers’ Needs.
9. · Must be self-motivated, Flexible and able to manage several jobs at one time.
10. · Perseverance
11. · Patience
12. Maintain a Positive attitude focused on customer satisfaction.
13. · Supervisory Skills Motivational Skills
14. · Ability to take Ownership
15. · Delegation of Work
16. · Entrepreneurial Skills
17. · Staff Management Skills
18. · Decision-making Skills

Submission Guideline

• Applicants who meet the above requirements should submit their updated Curriculum vitae (CV)/Resume to (sr.recruitment-officer@ghazanfarbank.com)
• Please Mention the position title and vacancy number in the subject of your E-mail otherwise your Email will not be considered. (NGOs Relationship Manager GB/HRD/22)
• Note only shortlisted candidates will be contacted for further recruitment process

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Country

Afghanistan

City

Kabul

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