HPL
Honest Public is a non-governmental, non-partisan, non- political organization established to assist the development, rehabilitation and reconstruction of Afghanistan. HPL is controlled and run by professional, well educated, experienced dynamic and energetic people committed to serve its nation.
Job Summary
- The Incumbent is a Call Center Agent for Etisalat Afghanistan. He/She will be required to carry out the duties of the position honestly, eagerly, and with commitment.
- The duties include but are not limited to receiving customer calls (inbound/outbound and technical), attending required training both by Etisalat Afghanistan and HPL, committed to promoting the products and services of Etisalat Afghanistan. He/She should be present in the office on time and provide service as mentioned above. He/She will be at the HPL call center and will report to EA headquarters if instructed by the supervisor.
Key responsibilities of HPL Jobs in Kabul, (Call Center Agent) - ( 200 Vacancies ):
- Duties Responsible for reaching e Call Center Targets from a quantity and quality perspective
- Resolve Customers’ Inquiries & Complains on time
- Answering Customers’ inquiries and solving problems, online using Call Center provided facilities, information, and own knowledge and training obtained regarding Call Center.
- Assigning the complaints with required data that can’t be solved immediately as 1st call resolution to the related department as per existing protocol with concerned departments (KPI)
- Feeding the nature of complaints and inquiries in existing software (Call Reasons & TTS) for further reference, correspondence and reporting.
- Response all Customers’ calls that land up in the Call Center 888 helpline according to standard Call Center Scripts
- Being on time and performing all work given to the Call Center Agent by the Call Center Team supervisor & WFM
- To maintain adherence, cleanness, tidiness, discipline, and professional attitude with internal and external customers
- To be flexible 24/7
- Report directly to Call Center Respective Team Leader
- Perform any other activities as assigned by the direct supervisor.
Job Requirment
- Education: Baccalaureate degree is required and higher will be preferred
- Experience: Experience in customer service field preferred
- Languages: Proficiency in both national languages and English language is advantage
- Self-motivated, Quick learner with a positive attitude.
- Excellent Communication skill
- Excellent customer service experience
- Cooperative and team-working skills
- Being flexible regarding working hours.
- Disciplined, honest, professional, and hard worker.
Submission Guideline
Kindly download My Etisalat App from your App Store or Play Store.
Submit your application:
- Once the app is downloaded, click on the following link to submit your application
- Applications received after the closing date will not be considered.
Only shortlisted applicants will be contacted.
APPLY
Country
Afghanistan
City
Kabul
