Etisalat Afghanistan is a 100% owned subsidiary of Etisalat UAE. Etisalat is one of the largest telecommunications companies in the world and the leading operator in the Middle East and Africa, headquartered in the UAE. Etisalat Afghanistan started its operations in Afghanistan in August 2007. The company is the fastest-growing mobile phone company in Afghanistan. Etisalat is providing voice and data services in 34 provinces and more than 200 districts supported by more than 12,000 retail outlets. In addition, Etisalat has 3G coverage in 21 provinces of Afghanistan.

Job Summary

• The Analyst IT Service Desk is responsible for providing technical support and troubleshooting assistance to end-users for hardware, software, and network-related issues. This role involves direct interaction with users, identifying problems, and implementing solutions to ensure minimal downtime and optimal performance of IT systems.

The Etisalat Jobs in Kabul, (Analyst IT Service Desk) will have responsibilities that include:

• Monitoring and analyzing network traffic and activity for any signs of intrusion, attack, or vulnerability.
•  Responding to and resolving security incidents and breaches.
•  Conducting risk assessments and audits to identify and mitigate security risks.
•  Educating and training new staff on security best practices and awareness.
• Pesearching and staying updated on the latest security trends, threats, and technologies
•  Maintaining and troubleshooting firewalls, encryption, antivirus, VPN, IPsec, DMZ, etc.
•   Monitoring all endpoints via EDR solutions.
•  Monitoring all endpoints via NDR solutions.
• Monitoring all endpoints via Forti analyzer for network traffic and any signs of attack
•  Investigation into the incident and preparing the report.
•  Attending daily technical sessions with all Etisalat departments.
•  Following up the new cyber security new security projects.
• Monitoring active directory via security tools.
•  Daily troubleshooting and managing of NAC/PAM/IAM solutions.
•  Integrating network devices as well as servers (Linux and Windows) with PAM
•  Any other activities assigned by manager.

Job Requirment

•   Associate’s degree in information technology, Computer Science, or a related field (bachelor’s degree preferred).
• Certification in CompTIA A+, Network+, IT Fundamentals, and ITIL is preferable.
• Proven experience as a Help Desk Technician or in a similar technical support role.
•  Strong knowledge of Windows OS and Microsoft 365 applications, including MS Teams, SharePoint Online, OneDrive, and Outlook.
•  Familiarity with network troubleshooting and a basic understanding of TCP/IP, DNS, and DHCP.
•  Excellent problem-solving and communication skills.
•  Ability to work independently and as part of a team.
• Customer-oriented attitude with a focus on delivering high-quality support.
•  Understanding of different types of malwares and how to prevent them.
• Basic knowledge of phishing and how to identify phishing attempts.

•  Understanding of security best practices.

  Physical Requirements:

• Ability to sit for extended periods while working on a computer.

• Occasionally required to lift and move equipment up to 50 pounds.

  Working Conditions:

• Typical office environment.
• May require occasional evening or weekend work depending on the needs of the organization.

Submission Guideline

• To apply for this vacancy, please use the following link; https://careers.etisalat.af/ 
• Kindly use Google Chrome Browser for smooth access.

• For further information please contact us at +93 (0) 788887363

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Country

Afghanistan

City

Kabul